Patient Access Representative-
About The Position
The Patient Access department is staffed 24 hours a day with personnel directly responsible for pre-registration insurance verification, scheduling, and registration of all inpatients and outpatient into the organization. Arranges for the efficient and orderly admission of inpatients and registration of individuals who have hospital-based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of their rights to make decisions regarding their healthcare, conditions of admission, patient rights and financial responsibilities, hospital policies and procedures. Answers and directs calls to appropriate areas, follows hospital protocol regarding emergency codes and overhead announcements. Interviews incoming patient or patient representatives and enters information required for registration into computer database. Distributes appropriate information to ancillary departments. Participates in department meetings, hospital and department in services, performance improvement and CQI activities. Adheres to infection control policies and guidelines appropriate for their work area. Hand hygiene and PPE (job applicable) followed when appropriate.
Requirements
- High School diploma or equivalent required.
- Ability to communicate in English, both orally and written.
- Ability to work independently within general guidelines.
- Ability to work well with others in a calm, friendly manner in a high volume, high stress environment.
- Ability to remain focused amid frequent interruptions.
- Required to comply with OSHA regulations for the N95 respirator training and fit testing.
Nice To Haves
- Associate’s degree preferred.
- Two years experience in healthcare registration preferred.
- Excellent verbal, presentation and written communication skills.
Responsibilities
- Pre-registration insurance verification, scheduling, and registration of all inpatients and outpatients.
- Efficient and orderly admission of inpatients and registration of individuals who have hospital-based outpatient testing or procedures.
- Collection of patient information and ensuring patients are aware of their rights, conditions of admission, patient rights and financial responsibilities, hospital policies and procedures.
- Answering and directing calls to appropriate areas.
- Following hospital protocol regarding emergency codes and overhead announcements.
- Interviewing incoming patient or patient representatives and entering required information into the computer database.
- Distributing appropriate information to ancillary departments.
- Participating in department meetings, hospital and department in services, performance improvement and CQI activities.
- Adhering to infection control policies and guidelines.
- Following hand hygiene and PPE guidelines when appropriate.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
