Patient Access Representative (090426.3) FULL TIME

Bitterroot Health Human Resources•Hamilton, MT

7d•Onsite

About The Position

Bitterroot Health is seeking a Patient Access Representative to join their team. This role is crucial in providing high-quality, personalized healthcare within the scenic Bitterroot Valley of Montana. As the largest employer in Ravalli County, Bitterroot Health is committed to accessible care and building lasting relationships with the community. The position offers a rewarding career combined with an exceptional outdoor lifestyle, including access to top-rated schools, a family-friendly community, and year-round recreation. The Employee Connections & Wellness Team supports staff well-being through various resources and activities, fostering community and connection through regular employee gatherings. Bitterroot Health invests in employee success through training, scholarships, and tuition reimbursement. The organization has been recognized for excellence, including being named a 2025 top 20 Critical Access Hospital by the National Rural Health Association and voted 'Bitterroot’s Best Employer' in 2022 and 2023, and #1 Employer of Choice for large companies in Montana in 2023.

Requirements

High school diploma or GED required
Minimum two years hospital/physician office experience preferred
Prior scheduling, patient accounts, unit clerk, or medical assistant experience preferred
Previous registration and billing knowledge preferred
Ability to communicate effectively both orally and with written word
Ability to work under time pressure while interacting in a helpful, courteous manner with a high degree of patient contact
Demonstrated ability to multi-task between heavy phone volume, multiple computer systems, and frequent interruptions; must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment with limited workspace
Effective at adjusting to change, prioritizing duties, handling stress, and communicating face-to-face with employees, patients, and physicians when necessary

Nice To Haves

Courses in medical terminology beneficial

Responsibilities

Ability to communicate effectively both orally and with written word
Ability to work under time pressure while interacting in a helpful, courteous manner with a high degree of patient contact
Demonstrated ability to multi-task between heavy phone volume, multiple computer systems, and frequent interruptions; must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment with limited workspace
Effective at adjusting to previous registration and billing knowledge preferred