Patient Access Representative - Specialty Clinic

MAMMOTH HOSPITAL • Mammoth Lakes, CA

3d • $22 - $31 • Onsite

About The Position

The Patient Access Representative is responsible for professional and efficient operation of the admission/ registration process and can work independently in one or more patient access areas. Performs a variety of patient access functions related to patient check-in and check-out including: appointment scheduling, patient registration, insurance verification, and point of service collections. Demonstrates a basic understanding of the revenue cycle. This position works closely with patients and must provide excellent customer service.

Requirements

• High school diploma or equivalent required
• Minimum of one-year experience in hospital registration or admitting preferred.
• Good telephone etiquette.
• Computer skills required: Typing 30-45 WPM.
• Competent with Microsoft Office and Outlook.

Nice To Haves

• Associates degree preferred.
• Previous use of multi-line phones, fax and copy machine(s) preferred.

Responsibilities

• Opens/closes front desk according to current procedures.
• Greets all patients in a courteous and timely manner.
• Answers multi-line telephone; takes clear, detailed, and eligible messages and transfers call to appropriate department(s) when necessary.
• May operate the switchboard for answering and transferring telephone calls, routine inquiries, and make necessary connections on the overhead paging system.
• Schedules patient appointments using computerized scheduling system.
• Enters and/or updates patient information in computerized hospital information systems.
• Manages all internal and external referrals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED