Clinic Patient Access Representative - Crookston
About The Position
RiverView Health, a community-owned, membership-based non-profit organization established in 1898, is the sole community hospital in Crookston, MN. It operates a 25-bed Critical Access Hospital, a chemical dependency outpatient treatment program (RiverView Recovery Center), RiverView Home Care, and five primary care and specialty clinics. The organization offers a robust scholarship program for those pursuing medical education, excellent benefits, and a friendly work environment. This full-time position is for a Patient Access Representative at the Crookston Clinic, covering shifts between 7 a.m. and 7 p.m., with a weekend rotation every six weeks from 9 a.m. to 1 p.m. The role involves answering phones, scheduling patients, registering patients, verifying insurance, collecting co-pays, obtaining necessary signatures, and safeguarding collected monies. The position also requires cross-training for Patient Access responsibilities in the Emergency Department when needed.
Requirements
- Minimum two (2) years of customer service experience
- Ability to sit, stand or walk for long periods of time
- Ensure accurate data entry for patient registration and scheduling
- Ability to work effectively in a team environment
- Good communication skills (verbal & written), organization, leadership, and problem-solving
Nice To Haves
- Experience in health care setting
- Proficiency with Microsoft Office
- 1+ years of experience in a Patient Access setting
- 1+ years of experience with an Electronic Medical Record such as Epic
- Basic knowledge of medical terminology and medical insurance
Responsibilities
- Answers phones and schedules patients.
- Greets and registers patients while collecting and accurately entering all information required for visit.
- Communicates clearly and effectively with patients and families, physicians, nurses and insurance companies.
- Performs insurance verification either real time or manual verification for eligibility.
- Performs point of service, collection of co-pays and other patient liability.
- Obtains signatures for all necessary documents.
- Safeguards and reconciles all monies collected daily in compliance to cash handling policies and procedures.
- This position will be cross trained to the Emergency Department for Patient Access responsibilities in that area when needed.
Benefits
- health insurance
- free single vision and basic dental insurance
- life insurance
- long-term disability
- short-term disability
- employer HSA contributions
- employer pension matching
- shift differential
- incentive/premium pay
- free annual biometric screening
- paid volunteer time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
