Patient Access Representative - CCP PediatriCare - Toledo, OH

Nationwide Children's Hospital•Toledo, OH

About The Position

The Patient Access Representative greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. The role provides customer service to patients and families, gathers and verifies registration and insurance information, checks insurance eligibility and related requirements, and communicates instructions to customers. The position is part-time at 36 hours per week, benefits eligible, with a Monday–Friday schedule.

Requirements

High school diploma or equivalent.
Demonstrated computer skills and ability to navigate current technology systems.
Strong administrative skills.
Excellent customer service and organizational skills.
Ability to multitask in a stressful environment.

Nice To Haves

Associate's degree.
One year of health care experience.
CPR certification, based on position and as determined by the manager.

Responsibilities

Provide excellent customer service to patients and families by applying best practices and standard operating procedures.
Interview and register patients in registration areas that report through Patient Access.
Obtain accurate demographic, insurance, and physician information during registration.
Screen customer data to ensure patients are eligible for the insurance indicated and communicate discrepancies to customers.
Screen registrations for insurance pre-certification and physician referral requirements and instruct customers on those requirements.
Help identify self-pay patients and refer them to financial assistance when applicable; instruct customers on requirements.
Maintain open communication with departments that interact with Patient Access and with clinical staff in those areas.
Assist with shadowing and precepting new employees.
Answer telephone calls, schedule appointments, and pull and file medical charts when indicated.