Patient Access Representative

Lifepoint Health•Gallatin, TN

4d•Onsite

About The Position

Your experience matters Highpoint Health-Sumner Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Requirements

Ability to work in a stressful environment with minimal supervision.
Critical thinking skills and decisive judgment.
Rapid learning and navigation of multiple software systems.
Effective English communication (must be able to read, write, speak, and understand).
Ability to complete the Skills Competency Checklist within 90 days of hire.

Nice To Haves

High school diploma is preferred.

Responsibilities

Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process.
Provides a positive first impression of the facility.
Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
Distributes and explains forms, documents, and educational handouts to patients and families.
Verifies insurance benefits and obtains precertification/authorization as necessary.
Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
Protects patient privacy and confidentiality in all registration activities.
Participates in performance improvement and required education.
Works alternate shifts/areas as needed to support department operations.
Performs other duties as assigned.