Patient Access Representative | Aberdeen Clinic | 40 hrs/week
About The Position
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. Being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. This is a float position helping to cover several busy suites.
Requirements
- High school diploma or equivalent
- One year of work experience
- Customer service skills essential
- May require BLS for certain locations and/or settings
Nice To Haves
- Post-secondary education
- Work experience in a medical office setting
- Medical terminology
- Six months' customer service experience
Responsibilities
- Greet patients & verifies demographics
- Creating, scanning & routing documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
- Collects co-payments, pre-payments, and payments on account balances
- May work through the registration work queue to address and resolve registration errors or denied insurance claims
- Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
- Obtain and coordinate referrals & conduct pre-authorization
- Arrange interpreter services
- Check patients in/out
- Operate multi-line phone
- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
- Preparation & coordination of charts
- Organize supporting provider documents
- Initiation & collaboration of patient financial assistance
- Track patient visits & health information management on patient accounts
- Compile, distribute, administer, and score assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties, such as make copies or send faxes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
