Patient Access Representative Dental Mobile Unit

FoundCare, Inc. • West Palm Beach, FL

5h • $19 - $22 • Hybrid

About The Position

Patient Access Representatives (PAR) must have a high level of professionalism, accuracy, and timeliness. Under direction of the Dental Operations Manager, the PAR will not only be helpful to patients but other staff members. The PAR must ensure patient’s registration is completed accurately and thoroughly. Once patients have completed the registration process, the PAR will alert the medical assistant and/or phlebotomist that the patient is ready for clinical triaging.

Requirements

• Knowledge of patient registration task and front desk operations.
• Outstanding customer service skills and the ability to interact and work with diverse populations.
• Ability to orally communicate effectively with others, with or without the use of an interpreter.
• Ability to communicate effectively in writing using the English language, with or without the use of auxiliary aids or services.
• Ability to maintain strict confidentiality of all patient, medical, and financial information in compliance with HIPAA regulations.
• Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature.
• Clear understanding that FoundCare, provides information on educating individuals on safer sex practices which would include but not be limited to, exposure to explicit language, explicit printed material, and descriptions of explicit sexual activities as part of the agency’s mission in the prevention and transmission of HIV disease.
• Knowledge of community/insurance programs.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel, and ability to navigate electronic health record systems.

Nice To Haves

• Previous cash posting and accounts receivable experience is preferred.

Responsibilities

• Instruct patients to complete medical forms, review patient’s account status, and update information including address, phone number, and financial classification.
• Collect payment information, gather, review, and enter patient’s insurance, scan all documents to complete registration, and collect/enter co-pay deductibles.
• Manage prescription refills faxed from other facilities and place in the appropriate medical provider’s mailbox.
• After registration is completed, highlight electronically that the patient is ready for clinical triaging and instruct the patient where to proceed next.
• Promote a positive and cooperative work environment by communicating problems and workflow issues with supervisor and/or Medical Director, and handle conflict in an appropriate manner.
• Float to assist the front desk staff if needed by answering phones, scheduling appointments, checking patient into the computer system.
• Maintain strict confidentiality of all patient information in accordance with HIPAA regulations and FoundCare policy.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED