Patient Access Representative- CCP PediatriCare

Nationwide Children's Hospital•Toledo, OH

8d•Onsite

About The Position

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This is a part-time, benefits-eligible role working 36 hours per week, with a schedule of 4 days per week from 7:45 am to 5:10 pm, and one weekend a month. The role involves providing excellent customer service, accurately obtaining patient demographic, insurance, and physician information, screening for insurance eligibility and pre-certification requirements, and assisting self-pay patients with financial assistance referrals. The position also requires establishing and maintaining open communication with other departments and clinical staff, and assisting with the training of new employees.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills required with the ability to navigate most current technology systems.
Strong administrative skills.
Excellent customer service and organizational skills.
CPR certification (based on position and as determined by manager).

Nice To Haves

Associate's Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greet and register patients.
Answer telephone calls.
Schedule appointments.
Pull and file medical charts when indicated.
Provide excellent customer service to patients and families.
Interview and register patients.
Obtain accurate demographic, insurance, and physician information.
Screen customer data to ensure patient is eligible for insurance indicated and communicate differences.
Screen registrations to ensure insurance pre-certification and physician referral requirements are met and instruct customer on requirements.
Assist in identifying self-pay patients and referring them to financial assistance when applicable.
Establish and maintain open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assist in the shadowing/precepting of new employees.