Patient Access Representative Command Board Call Center

Ascension•Austin, TX

3d•Onsite

About The Position

This role serves as the central point of contact for all clinical departments within the Command Board Call Center, coordinating seamless patient transfers and admissions. The position involves high-stakes bed management, assigning patient rooms based on clinical acuity, unit capacity, and specialized care requirements. It also requires managing high-volume calls in a fast-paced environment where speed and accuracy directly impact patient care, and delivering precise clinical instructions to ensure transport and nursing teams are aligned on patient moves. The role also includes actively participating in real-time feedback loops for continuous performance improvement.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

Serve as the central point of contact for all clinical departments to coordinate seamless patient transfers and admissions.
Strategically assign patient rooms based on clinical acuity, unit capacity, and specialized care requirements.
Manage high-volume calls in a fast-paced command center environment.
Deliver and receive precise clinical instructions to ensure transport and nursing teams are aligned on every patient move.
Actively participate in real-time feedback loops, demonstrating the professional maturity to give and receive constructive criticism to optimize workflows.