Patient Access Representative

CCM Health•Montevideo, MN

4h•$20 - $30•Hybrid

About The Position

The Patient Access Representative/Scheduler is often the first contact of patients when they visit our healthcare facility. This position is responsible for patient referrals, greeting patients and working with them in person, on the phone or through electronic correspondence to meet their needs regarding scheduling, updating patient information, checking patients in and out and acting as a liaison in reporting any patient suggestions to management. This role will also serve as Switchboard back-up.

Requirements

High school diploma or equivalent
Computer skills/experience required
Excellent customer service skills
Excellent verbal, listening and written communication skills
Ability to handle multiple priorities simultaneously
Excellent organizational skills
Ability to think independently and demonstrate good problem-solving skills
Ability to work in a team environment and to collaborate with a variety of individuals in a positive manner

Nice To Haves

Knowledge to Medical Terminology preferred
Receptionist experience preferred

Responsibilities

Patient referrals
Greeting patients
Working with patients in person, on the phone or through electronic correspondence to meet their needs regarding scheduling
Updating patient information
Checking patients in and out
Acting as a liaison in reporting any patient suggestions to management
Serve as Switchboard back-up