Patient Access Representative

Sanford Health•Weston, WI

3d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Patient Access Representative (PAR) has two major functions: patient registration and scheduling. Depending on the setting, the PAR may perform only registration or scheduling duties, or both. In all settings, the PAR performs additional duties as assigned, which vary by location/setting. The PAR greets patients, verifies demographics for accurate registration/scheduling, and handles related paperwork. They create electronic files, provide, scan, and route necessary forms, educate patients, and obtain signatures. They establish financial responsibility, assist with arrangements, and collect co-payments and payments on account balances. They may also work through a registration work queue to resolve issues like errors, denied claims, and database maintenance. In a scheduling role, the PAR schedules appointments and procedures, obtains referrals, conducts pre-authorization, arranges interpreter services, checks patients in/out, and offers enrollment to additional resources. They collaborate with the nursing team and providers to coordinate appointments, manage provider schedules, resolve work queue issues, and handle recall and waitlists. They operate multi-line telephones and may serve as a switchboard operator. Additional duties may include chart preparation, organizing provider documents, discussing pre-payment responsibilities, initiating financial assistance, tracking patient visits, health information management, working on reports, administering assessments, coordinating Telemed appointments, provider and schedule maintenance, charge entry/billing, reminder calls, hospital admissions, making copies, sending faxes, and ordering supplies. In all settings, the PAR serves as a mentor for new staff, displays professionalism, and promotes mutual respect and cooperation. They must be able to work both independently and as part of a team, often taking direction from the nursing team. Confidentiality of sensitive information is paramount. Excellent customer service and empathy are required, along with working knowledge of medical terminology and professional written communication skills.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills essential.
Six months' customer service experience desired.

Nice To Haves

Post-secondary education helpful.
Medical terminology helpful.
May require BLS for certain locations and/or settings.

Responsibilities

Greet patients/residents and verify demographics for accurate registration and/or scheduling.
Create electronic files, provide, scan, and route necessary forms and documents.
Educate patients/residents and capture signatures on necessary paperwork.
Establish and assign financial responsibility and/or assist with arrangements.
Collect co-payments, pre-payments, and/or payments on account balances.
Work through the registration work queue to address and resolve issues.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals.
Conduct pre-authorization.
Arrange interpreter services.
Check patients/residents in/out.
Offer enrollment to additional resources.
Coordinate appointments with the nursing team and providers.
Operate multi-line telephones and potentially serve as a switchboard operator.
Serve as a mentor for new Patient Access Representatives and other staff.
Maintain confidentiality of sensitive information.