Patient Access Representative-Casual(Rehab)

Adena Health•Chillicothe, OH

4h•Onsite

About The Position

At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes. The Patient Access Representative assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System. Patient Access Representatives use established interviewing techniques to gather information in person, by accessing Meditech or eCW or by phone. Information gathered includes demographic information, insurance, financial, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts. This position uses various electronic tools to ensure the patient's insurance coverage is active. This position will be required to run an estimate on each patient at each visit or over the phone when pre-registering. Required signatures and documents are obtained by this position at the time of registration and scanned into document imaging. This position enters diagnosis, tests and checks orders for completeness and medical necessity. This position interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner. The Patient Access Representative must be self-driven and able to multi-task and prioritize their work. They must have strong communication skills and be able to deal effectively with others. This position is team oriented and contributes to achieving department goals. In addition, Patient Access Representatives at AGMC answer all incoming calls on the hospital switchboard and transfer as appropriate.

Requirements

Self-driven
Able to multi-task and prioritize their work
Strong communication skills
Able to deal effectively with others
Team oriented and contributes to achieving department goals
Years of customer service and equivalent experience

Responsibilities

Assist patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System
Use established interviewing techniques to gather demographic information, insurance, financial, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts
Use various electronic tools to ensure the patient's insurance coverage is active
Run an estimate on each patient at each visit or over the phone when pre-registering
Obtain required signatures and documents at the time of registration and scan into document imaging
Enter diagnosis, tests and check orders for completeness and medical necessity
Interact with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner
Answer all incoming calls on the hospital switchboard and transfer as appropriate (for Patient Access Representatives at AGMC)