Patient Access Representative (Full-time; Days) - LCMC Health Westpark Campus

LCMC Health • New Orleans, LA

3d

About The Position

The Patient Access Representative (PAR) helps create a smooth, supportive experience for patients and families from their first interaction with LCMC Health. The role combines customer service, problem-solving, and attention to detail in a fast-paced healthcare environment. Responsibilities include scheduling appointments, registering patients, verifying insurance, assisting with admissions, and helping patients understand financial responsibilities. The representative works with clinical and support teams to help ensure a seamless patient experience.

Requirements

• High school diploma/GED or equivalent, or two years of applicable experience in lieu of education.
• Two years of customer service and/or healthcare experience.
• Strong customer service and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Comfort working with patient registration, scheduling, insurance verification, and financial processes.
• Basic computer proficiency and ability to learn healthcare systems quickly.
• Strong organizational and time management skills.
• Ability to stay organized and calm in a fast-paced environment, communicate clearly, multitask accurately, and interact compassionately and professionally.

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone.
• Schedule appointments and coordinate patient services accurately and efficiently.
• Register patients and update demographic, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement processes as needed.
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources.
• Answer calls and direct patients to the appropriate departments and services.
• Collaborate with clinical and support teams to help ensure a seamless patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED