Patient Access Representative (Full Time - Evenings) Abington Emergency Dept
About The Position
The Patient Access Representative provides a positive experience for patients and families while registering patients. The role requires strong communication and customer service skills, accurate patient identification, and complete demographic and insurance information gathering. The representative identifies uninsured patients for referral to Medical Assistance or Charity Care evaluation, retrieves orders, confirms medical necessity, and answers phones for outpatient visits. This is a full-time evening position in the Abington Emergency Department, with hours from 3:00 p.m. to 11:30 p.m. Every other weekend is required.
Requirements
- High school diploma or GED.
- Three years of healthcare customer service experience.
Nice To Haves
- Associate’s degree in Healthcare or Business Administration.
Responsibilities
- Interact with co-workers, visitors, and other staff in a manner consistent with Jefferson’s values.
- Gather accurate demographic and insurance information from patients and families.
- Search for and select the correct patient.
- Request and scan photo identification and insurance cards.
- Verify insurance coverage, referrals, and authorizations.
- Collect patients’ out-of-pocket liability at the time of service.
- Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
- Retrieve orders and confirm medical necessity.
- Answer phones for outpatient visits.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
