Patient Access Rep - Day Shift

Trinity Health • Langhorne, PA

1d • Onsite

About The Position

The patient access representative performs all outpatient, emergency room and inpatient registration functions, including up-front cash collections and insurance verification. Ensures that patients meet financial requirements, provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service and provides excellent patient focused customer service. Verifies insurance benefits and checks for the necessity of pre-certification, authorization and referral. Performs medical necessity checks where needed. Secures patient signatures for required hospital forms and collection of patient’s financial responsibility when required. Is responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers. Functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues. Rotates into various areas of Patient Access and may work a variety of shifts including the ER.

Requirements

• Minimum one (1) year experience in insurance verification and medical office/hospital customer service
• Must have Outpatient Registration experience
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Nice To Haves

• Associate degree

Responsibilities

• Performs all outpatient, emergency room and inpatient registration functions.
• Performs up-front cash collections and insurance verification.
• Ensures that patients meet financial requirements.
• Provides general information to hospital users, patients and families.
• Communicates effectively to service delivery areas to maximize patient flow and customer service.
• Provides excellent patient focused customer service.
• Verifies insurance benefits and checks for the necessity of pre-certification, authorization and referral.
• Performs medical necessity checks where needed.
• Secures patient signatures for required hospital forms.
• Collects patient’s financial responsibility when required.
• Provides professional, quality customer service.
• Provides timely resolution to customer problems.
• Coordinates services to all customers.
• Communicates revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues.
• Rotates into various areas of Patient Access and may work a variety of shifts including the ER.

Benefits

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
• Retirement Savings Program
• Paid Time Off
• Tuition Reimbursement
• Free Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree