Patient Access Representative - 40hrs

Mass General Brigham•Dover, NH

1d•$19 - $32•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage, explaining policies and procedures, and handling patient questions.

Requirements

High School Diploma or Equivalent required
1-2 years preferred admitting, scheduling, registration, or insurance verification experience
Knowledge of medical terminology and insurance verification procedures preferred.
Ability to work in a fast-paced environment and handle multiple tasks.
Excellent communication and interpersonal skills.
Strong attention to detail and problem-solving abilities.
Basic computer proficiency.

Responsibilities

Greet patients in a professional and friendly manner.
Collect and verify patient demographic and insurance information, and enter the information into appropriate systems.
Schedule appointments and confirm patient information.
Explain insurance and billing policies and procedures to patients.
Process payments and provide receipts.
Obtain pre-authorizations for procedures as needed.
Handle patient questions, concerns, and issues, escalating complex or difficult situations to Patient Access senior staff or the manager as appropriate.