Patient Access Representative | Radiology

Perham Health•Perham, MN

2d•$18 - $25•Onsite

About The Position

Elevates the patient experience by greeting patients with a warm and welcoming attitude, demonstrating attentiveness to the needs of patients and visitors and providing assistance in a caring and professional manner. Schedules and coordinates appointments; manages and maintains schedules for radiology services. Collects demographic and financial information from patients, obtains required signatures, and enters the data into the electronic medical record, ensuring the accurate completion of the registration process. Operates the telephone console using a caring and professional demeanor to assist callers. Receives orders and contacts patients to schedule the corresponding appointments. Processes payments, sorts incoming and outgoing mail, and scans documents. Works closely with the patient financial services team on matters related to insurance, prior authorizations, and worker's compensation claims. Ensures referrals are addressed and completed in a timely manner. Addresses and manages work queues within the department as assigned.

Requirements

Preference for regular interpersonal interactions, engaging face-to-face with patients, visitors, and co-workers
Adaptability and the consistent ability to gather timely and accurate data
High degree of commitment to customer service excellence
Ability to juggle multiple tasks concurrently
Capability to rapidly grasp and comprehend new technology and computer systems
Proficiency with the electronic medical record, EPIC

Responsibilities

Greeting patients with a warm and welcoming attitude
Demonstrating attentiveness to the needs of patients and visitors and providing assistance in a caring and professional manner
Scheduling and coordinating appointments
Managing and maintaining schedules for radiology services
Collecting demographic and financial information from patients
Obtaining required signatures
Entering data into the electronic medical record
Operating the telephone console
Receiving orders and contacting patients to schedule appointments
Processing payments
Sorting incoming and outgoing mail
Scanning documents
Working with the patient financial services team on insurance, prior authorizations, and worker's compensation claims
Ensuring referrals are addressed and completed in a timely manner
Addressing and managing work queues within the department