Patient Access Representative | Radiology | 40 hrs/wk

Sanford Health•Fargo, ND

10h•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. We are currently seeking Patient Access Representatives to join our team in Fargo. This role involves registering and checking in patients for Radiology appointments, working 8-hour days across three different locations. Each site offers a unique tempo and patient volume, contributing to a welcoming atmosphere for our patients. If you are passionate about providing excellent patient care and thrive in a dynamic environment, we would love to hear from you.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills essential.
Six months' customer service experience desired.
May require BLS for certain locations and/or settings.

Nice To Haves

Post-secondary education helpful.
Medical terminology helpful.

Responsibilities

Registering and checking in patients for Radiology appointments.
Greeting patients/residents.
Verifying patient/resident demographics to accurately register and/or schedule patients/residents.
Taking care of related paperwork.
Creating electronic files; providing, scanning, and routing necessary forms and documents.
Educating patients/residents and capturing their signatures on necessary paperwork.
Establishing and assigning financial responsibility and/or assisting with arrangements while adhering to appropriate policies and procedures.
Collecting co-payments, pre-payments, and/or payments on account balances.
Working through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.
Scheduling patient/resident appointments and procedures.
Obtaining and coordinating referrals.
Conducting pre-authorization.
Arranging interpreter services.
Checking patients/residents in/out.
Offering enrollment to additional resources.
Collaborating with nursing team and providers to coordinate appointments to meet patients'/residents' needs.
Coordinating provider schedule, resolving work queue issues and managing recall and waitlists.
Operating multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers.
Preparation and coordination of charts.
Organizing supporting provider documents.
Discussing pre-payment responsibilities.
Initiation and collaboration of patient/resident financial assistance.
Prior authorization.
Track patient/resident visits.
Health information management on patient/resident accounts.
Work on weekly and monthly reports.
Compiling, distributing, administering and scoring of assessments.
Coordination of Telemed appointments.
Provider and schedule maintenance.
Charge entry/billing and charge verification.
Reminder calls for appointments.
Hospital admission.
Make copies, send faxes, and order supplies.
Serving as a mentor for new Patient Access Representatives and other staff.
Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
Must be able to work as part of a team and also work independently.
Frequently takes direction from nursing team.
Must always maintain confidentiality of sensitive information.
Requires excellent customer service and the ability to empathize with patients and their situations.
Working knowledge of medical terminology and use of professional written communication when making notes.