Patient Access Representative

Hudson Hospital•New Richmond, WI

5d•$18 - $28•Onsite

About The Position

Westfields Hospital & Clinic is part of HealthPartners, a large, non-profit health care organization dedicated to improving health and well-being. Located east of the Twin Cities, Westfields Hospital serves western Wisconsin with various health care services. The organization emphasizes combining science with compassion and humanity, aiming to simplify healthcare and insurance. HealthPartners fosters an inclusive environment that encourages new ideas, celebrates differences, and recognizes hard work. As a nonprofit, integrated health care organization, they provide health insurance and care across multiple locations, including hospitals and clinics in Minnesota and Wisconsin. They also engage in research and education through HealthPartners Institute. HealthPartners is committed to diversity, inclusion, health equity, and community advocacy. They offer comprehensive benefits to support employees' total well-being, including physical, mental, emotional, and financial health, to enable them to deliver exceptional care.

Requirements

High School graduate or equivalent experience.

Nice To Haves

2-year degree in related studies; and/or equivalent experience.
Minimum one year experience in a hospital or medical clinic setting or equivalent.
Experience in a customer service setting.
Experience with Microsoft products, Word, Excel, Outlook, etc.

Responsibilities

Accurately and appropriately schedules patients.
Confirms arrival time, appointment time, and any other applicable instructions.
Educates patients on any preparation and/or instructions needed prior to procedure.
Pre-registers patients by verifying demographics and insurance coverage.
Creates the Hospital Account Record (HAR).
Looks for existing orders and links them to appointments.
Monitors and schedules the Referral Workque’s as assigned.
Accurately and appropriately registers and checks in patients for their appointments.
Checks in patients for their appointments, completes all needed information and directs them to the appropriate location.
Provides appropriate forms as designated by clinical staff and/or standard practice.
Receives and enters appropriately all patient forms dropped off for completion.
Determines if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms.
Routes forms according to standard practice.
Collects and posts patient co-pays/deductibles/balances consistently and accurately.
Assists patients with any follow up appointments at check out.