Patient Access Representative- LAC building

Nationwide Children's Hospital•Columbus, OH

9d•Onsite

About The Position

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role involves providing excellent customer service, obtaining accurate patient and insurance information, screening for eligibility and pre-certification, identifying self-pay patients, and maintaining communication with various departments and clinical staff. The position also includes assisting in the training of new employees.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills required with the ability to navigate most current technology systems.
Strong administrative skills.
Excellent customer service and organizational skills.
Ability to multi-task within a stressful environment.

Nice To Haves

Associate's Degree, preferred.
CPR certification (based on position and as determined by manager).
One year of health care experience, preferred.

Responsibilities

Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated.
Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable.
Instructs customer on requirements.
Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.