Patient Access Representative

Saint Luke's Physician Group•Kansas City, MO

16d•Onsite

About The Position

This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required. Able to answer basic registration questions with minimal support. Demonstrates quality customer service. Participates in timely efficient workflow. In Ambulatory Clinics: The Patient Access Representative serves as the first point of contact for patients upon entry into the ambulatory clinic and accurately completes the patient registration/check-in process. The responsibilities of this position include providing the highest standard of customer service, maintaining a friendly and professional demeanor, completing patient registration and insurance verification, and managing clinic documentation (e.g., medical records and referrals). The Patient Access Representative consistently interacts with patients and routinely collaborates with clinic staff, leadership, and providers. In Centralized Patient Access: Achieves quality score for career ladder level I as determined by Patient Access Leadership. Ability to perform Registration in at least one location. Consistently scores a minimum of 92% on a customer service review. Productivity goals met where applicable.

Requirements

Strong computer skills
Critical thinking skills
Ability to multitask in a fast paced work environment
Less than 1 year of applicable experience

Responsibilities

Conduct professional patient interviews obtaining demographic, financial, and biographical information.
Understand insurance terminology, obtain information to appropriately bill payors, verify patient insurance eligibility, and confirm benefits eligibility.
Gather statistical information in compliance with federal and state regulations with minimal support from a supervisor.
Complete payment transactions by using proper negotiating techniques to professionally collect money owed by patients and guarantors.
Make referrals to appropriate financial resources such as payment plans and lines of credit.
Deliver quality performance and service excellence.
Answer basic registration questions with minimal support.
Demonstrate quality customer service.
Participate in timely efficient workflow.
Serve as the first point of contact for patients upon entry into the ambulatory clinic and accurately complete the patient registration/check-in process.
Provide the highest standard of customer service, maintaining a friendly and professional demeanor.
Complete patient registration and insurance verification.
Manage clinic documentation (e.g., medical records and referrals).
Consistently interact with patients and routinely collaborate with clinic staff, leadership, and providers.
Achieve quality score for career ladder level I as determined by Patient Access Leadership.
Perform Registration in at least one location.
Consistently score a minimum of 92% on a customer service review.
Meet productivity goals where applicable.