Patient Access Representative Office - Sleep Disorders Center - Full Time
About The Position
In this role you will be: Able to articulate information in a manner that patients, guarantors, and family members can understand while maintaining the highest level of customer service. Accurately gathering and entering all information into the hospital’s computer system to expedite efficient data collection, billing, and hospital reimbursement. Working directly with medical staff, nursing, ancillary departments, insurance carriers, and other professionals to assisting families in obtaining healthcare and financial services. Able to operate printers, fax machines, and general office equipment. Knowledgeable of insurance eligibility software. Multitasking and maintaining composure in stressful situations, utilizing appropriate resources. Utilizing excellent interpersonal communication skills to effectively and professionally represent the department. Knowledgeable of revenue cycle processes and automated scheduling, registration, collections, and telecommunications applications. Proficient in computer applications, software, and hardware including Microsoft Office Suite. General knowledge of the sleep center and its practices. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
- 1 year business or medical secretarial curriculum preferred with emphasis in customer service and knowledge of healthcare settings or equivalent of education and job-related experience
- Completion of medical terminology course
- Communication skills
- Critical thinking skills
- Teamwork skills
- EMR skills
- Time management skills
- Problem-solving skills
- Attention to detail skills
- Ability to constantly stand, sit, walk, communicate, and use hands and arms to reach, feel, or grasp repetitively.
- Close vision; clear vision at 20 inches or less
- Distance vision; clear vision at 20 feet or more
- Color vision; can clearly see and distinguish colors.
- Ability to hear alarms on equipment, client calls, and instructions.
Nice To Haves
- CHAA Certified Healthcare Access Associate preferred
Responsibilities
- Articulate information in a manner that patients, guarantors, and family members can understand while maintaining the highest level of customer service.
- Accurately gather and enter all information into the hospital’s computer system to expedite efficient data collection, billing, and hospital reimbursement.
- Work directly with medical staff, nursing, ancillary departments, insurance carriers, and other professionals to assist families in obtaining healthcare and financial services.
- Operate printers, fax machines, and general office equipment.
- Utilize insurance eligibility software.
- Multitask and maintain composure in stressful situations, utilizing appropriate resources.
- Utilize excellent interpersonal communication skills to effectively and professionally represent the department.
- Apply knowledge of revenue cycle processes and automated scheduling, registration, collections, and telecommunications applications.
- Utilize proficiency in computer applications, software, and hardware including Microsoft Office Suite.
- Demonstrate general knowledge of the sleep center and its practices.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
