Patient Access Representative - Admitting - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
About The Position
The Patient Access Representative assists patients with the check-in/arrival process. They possess in-depth knowledge of all front desk and arrival processes. This role involves coordinating new patients with physicians, assisting them in collecting medical records and history, and scheduling new patients with specialists. The representative prepares new patient charts for physician review and is responsible for providing insurance information to the Financial Counselor Representative for verification. Excellent communication skills, proficiency in English (speaking, reading, writing), comfort with computers and medical terminology, and in-depth knowledge of all insurance types, including government health programs, are essential.
Requirements
- High school or equivalent Or equivalent evidence in file required.
- Must have excellent communication skills, including the ability to speak, read and write English proficiently.
- Must be comfortable with computers and medical terminology.
- In depth knowledge of Cerner, most insurance types, and basic computer programs.
- Demonstrate excellent customer service behavior.
- Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
Nice To Haves
- 1 year Hospital experience.
Responsibilities
- Registers and admits patients following appropriate policy, assuring the two patient identifiers “Name and Date of Birth” are used when selecting patients Medical Record.
- Ensure all patients are checked-in hospitals systems.
- Obtain complete and accurate patient demographics and financial information and input in the computer system according to standard operating procedures.
- Ensure all documents are obtained and scanned at time of registration as required.
- Explain hospital policies regarding insurance benefits, personal items and valuables.
- Collects and records patient payments and completes ledgers for all check and cash payments.
- Ensure MD order is complete (Test Ordered, Diagnosis, MD Signature).
- Appropriate language is identified and selected in ADT and correct language documents are obtained and scanned.
- Receive patient valuables and place in safe according to hospital policy.
- Ensure all accounts requiring Medical Necessity are performed and failed test and Advanced Beneficiary notice is provided to patient and is documented and scanned in hospital systems.
- Transfusion Free Policy is followed.
- Verify and document insurance eligibility and confirm and document benefits.
- Obtain and or assure verify pre-certifications and authorizations are in place.
- Utilize both hospital and professional registration information systems.
- Completes all fields as required.
- Ability to request financial Liability.
- Maintain Accuracy Score above 89%.
- Assist Manager/Supervisor with other duties as assigned.
Benefits
- excellent benefits and perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
