Patient Access Representative - Full Time

Washington Hospital • Fremont, CA

16d • $34 - $42 • Onsite

About The Position

Under the direction of the Clinic Manager, this role is responsible for gathering, completing, identifying, and screening all patients for information related to an office visit registration. The representative will correctly identify insurance data in the HIS system to ensure proper billing information is documented. They will gather all government-mandated statistical information via screening forms and specific data fields within the HIS system. The role also involves collecting necessary deposits and/or co-payments at the time of, or before, patient registration, and gathering all necessary signatures on required forms. A key aspect of this position is interacting in a professional and courteous manner with staff members and the public.

Requirements

• High School Diploma or equivalent, required.
• Recent Experience.
• 1-2 year minimum on the job experience necessary in order to acquire familiarity with the registration process and record keeping requirements, required.
• Understanding of insurance coverage and medical terminology for accurate recording of patient medical and financial information, required.
• Excellent customer service and patient-centered communication
• Professional, friendly, and compassionate phone etiquette
• Strong ability to schedule and coordinate new patient appointments
• Accurate collection and verification of patient demographic information
• Ability to gather insurance and referral information
• Knowledge of insurance verification and eligibility processes
• Strong attention to detail and accuracy when entering patient information
• Ability to prioritize high-volume calls and scheduling requests
• Excellent organization and time-management skills
• Ability to multitask while maintaining accuracy and professionalism
• Strong computer and electronic medical record (EMR/EHR) skills
• Ability to learn and navigate scheduling and registration software quickly
• Clear communication with patients, providers, and clinical staff
• Ability to explain appointment requirements and office procedures clearly
• Skilled at handling sensitive and confidential patient information
• HIPAA awareness and commitment to patient privacy
• Ability to remain calm and professional with upset or frustrated patients
• Strong problem-solving and conflict-resolution skills
• Reliable, dependable, and punctual
• Ability to work effectively both independently and as part of a healthcare team
• Strong follow-through on referrals, authorizations, and scheduling needs
• Ability to identify urgent scheduling concerns and appropriately escalate them
• Adaptable and comfortable working in a fast-paced healthcare environment
• Strong documentation and record-keeping skills
• Commitment to creating a welcoming and positive first experience for new patients
• Minimum 2-3 years experience with Windows Operating System and Windows based programs required.

Nice To Haves

• Completion of college level medical terminology course, preferred.
• EPIC preferred.

Responsibilities

• Gathering, completing, identifying, and screening all patients for information related to an office visit registration.
• Correctly identifying insurance data in the HIS system to ensure proper billing information is documented.
• Gathering all government mandated statistical information via screening forms and specific data fields within the HIS system.
• Collecting necessary deposits and/or co-payment at the time of, or before the patient is registered.
• Gathering all necessary signatures on all required forms.
• Interacting in a professional and courteous manner with staff members and public at large.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED