Patient Access Representative
About The Position
Responsible for answering phones. Shares the responsibility of scheduling appointments, posting daily charges and payments, and checking patients in and out. Piedmont Cancer Institute is an Equal Opportunity Employer. Job Type: Full-time Pay: From $22.00 per hour Welcome to Piedmont Cancer Institute - not just a workplace, but a partner in patient care. When faced with the fact that the word "cancer" has entered the life of a patient and their family, a flood of images and emotions present. We strive to deliver the best possible care, using leading-edge cancer therapies, participation in clinical trials accessing newly developed cancer treatments and the extensive resources of Piedmont Cancer Institute and its comprehensive cancer treatment team.
Requirements
- Familiarity with all office equipment, computers, and internet literacy.
- Knowledge of CPT, ICD-9 coding & medical records
- Customer service.
- Phone etiquette.
- An ability to provide a personable and caring environment for all patients.
- Patient Access Representative will have access to PHI in the course of his/her duties. Applying the minimum necessary standard of HIPAA, this employee has access to the minimum amount of designated record sets required to perform his or her duties.
Responsibilities
- Answer incoming phone calls and direct calls to the appropriate staff member when necessary.
- Checking patients in by verifying demographics and insurance information.
- Collect co-pays and patient balance at the time of check-in.
- Schedules outpatient radiology tests, and all other appointments ordered by the physician at check out.
- Informs the precert coordinator of needed authorizations for tests by inputting the outpatient appointments in the computer.
- Obtains new patient/consult information in order to ensure the proper appointment in a timely manner.
- Provides the patient with a printout of appointments.
- Distribute incoming faxes and fax outgoing information as needed.
- Prepare and fax all test orders for outpatient procedures with the appropriate diagnosis.
- Call to reschedule all no-show appointments if applicable.
- Mark no-show appointments in the computer or add reschedule note.
- All other job-related tasks as required by supervisor/manager
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
