About The Position
Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri. They are committed to taking their team to the top and invite individuals ready for the challenge of providing life-saving care or supporting those who do. Patient access responsibilities include a wide range of duties aimed at facilitating patient access to healthcare services. These responsibilities generally involve patient registration, appointment scheduling, insurance verification, and providing information and support to patients. Patient access representatives are often the first point of contact for patients, greeting them, collecting necessary information, and guiding them through the initial stages of their healthcare experience.
Requirements
- High school diploma or GED required.
- Knowledge of computers and other standard office equipment required.
Nice To Haves
- Certificate or diploma from a school specializing in Medical Front Office and/or Medical Terminology preferred.
- Six months of office and/or call center, customer service or healthcare experience is preferred.
Responsibilities
- Creating a welcoming and efficient environment for patients, addressing their needs, and providing support throughout the initial stages of their healthcare journey.
- Collect accurate demographic information (e.g., name, address, phone number, date of birth, insurance information) and enter it into the system.
- Update existing patient records with any changes.
- Obtains applicable consents and any required form(s) from patient.
- Verify patients' insurance coverage by contacting insurance providers or EHR Real Time Eligibility, or using online verification systems and ensuring the correct coverage is on the patient’s account.
- Ensure necessary pre-authorizations or referrals for services are obtained.
- Explain insurance benefits and financial responsibilities to patients.
- Provide exceptional customer service by answering phones promptly and professionally, addressing concerns, and providing information.
- Adhere to all HIPAA regulations and maintain patient confidentiality.
- Collect co-pays, deductibles, co-insurance, and balance payments in accordance with hospital policy.
- Assures hospital compliance with all regulatory agency requirements.
- Produces and distributes patient estimates.
- Maintains work queues to ensure efficient claims processing, patient satisfaction, and organizational financial health.
- Assists patients with navigating and using the online patient portal.
- Be flexible and adaptive as work assignment and area may shift based on business needs and priorities.
Benefits
- Better team
- Better benefits
- Opportunities for growth
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
