Patient Access Representative

Southeast Healthcare•Columbus, OH

41d•Onsite

About The Position

The Patient Access Representative serves as the first point of contact for patients and visitors. This role is responsible for greeting patients, guiding them through the check-in and registration process, scheduling and cancelling appointments, and ensuring accurate collection and verification of demographic, insurance, and financial information. The Patient Access Representative supports efficient clinic operations by providing excellent customer service, maintaining accurate records in the practice management system, and assisting with phone coverage and front office workflows.

Requirements

High school diploma or equivalent.
Excellent computer and data entry skills.
Knowledge of general office and front-desk procedures.
Strong verbal communication and active listening skills.
Ability to handle multiple tasks, frequent interruptions, and fast-paced environments.
Ability to handle confidential information with discretion and professionalism.
Knowledge of HIPAA privacy regulations and confidentiality protocols.
Strong organizational skills and attention to detail.
Ability to handle a variety of administrative tasks with accuracy and efficiency.

Nice To Haves

Previous experience in a medical office, patient registration, or customer service role preferred.
Proficient in an EMR (electronic medical record) strongly preferred.

Responsibilities

Greet and welcome patients, visitors, and staff in a professional and friendly manner.
Maintaining a welcoming environment.
Route patients and visitors to appropriate staff and departments.
Register new patients and update existing patient information in the practice management system.
Guide patients through the registration and check-in process.
Obtain and verify demographic, insurance, and financial information.
Collect identification and insurance cards and copy or scan documents into patient records.
Document changes to patient personal or financial information accurately and timely.
Schedule, reschedule, and cancel patient appointments following established templates.
Create charts and schedule appointments for walk-in or new patients.
Ensure patients receive appointment reminders and follow-up scheduling when needed.
Collect co-pays, co-insurance, deductibles, and/or outstanding patient balances at check-in.
Answer incoming calls, screen calls, take messages, and route calls appropriately.
Check and return voicemails and emails in a timely manner.