Patient Access Representative -Occ Health (FT) Days

Adena Health•Chillicothe, OH

3d•Onsite

About The Position

Patient Access Representative At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes. Mission Statement: “Called to serve our communities”. Guiding Principle: “Let all that you do be done in love”. Vision: To be the region's most trusted partner in healthcare. Values: Compassion, Excellence, Integrity, and Trust.

Requirements

High School Diploma or GED required
Valid Ohio Driver’s License
6 months experience in a hospital clerical, general clerical or customer service related position.
Self-driven and able to multi-task and prioritize their work.
Strong communication skills and able to deal effectively with others.
Team oriented and contributes to achieving department goals.

Responsibilities

Assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System.
Uses established interviewing techniques to gather information in person, by accessing EPIC or by phone.
Gathers demographic information, insurance, financial, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts.
Uses various electronic tools to ensure the patient's insurance coverage is active.
Runs an estimate on each patient at each visit or over the phone when pre-registering.
Obtains required signatures and documents at the time of registration and scans them into document imaging.
Enters diagnosis, tests and checks orders for completeness and medical necessity.
Interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner.
Answers all incoming calls on the hospital switchboard and transfers as appropriate.
Collects at time of service, copay and deductibles.