Patient Access Representative Scheduler

Garnet Health•Harris, NY

4d•Onsite

About The Position

The Patient Access Representative is an employee who is responsible to collect correct up front information to assure proper care for the patient as well as the billing and collection of payment. The Patient Representative is to be versatile and able to register in all ancillary areas of the Patient Access Department. Also able to coordinate with all areas associated with all departments of the facility.

Requirements

High School diploma or equivalent
At least six (6) months of customer service experience required.
Strong attention to detail and ability to obtain and record information accurately required.
Ability to manage multiple priorities required.
Proficient computer skills including but not limited to data entry systems, managing and creating files, i.e. Microsoft Office
Excellent communication and interpersonal skills required.
Must be able to function under stressful situations.
Position will be primary light work, requiring occasional lifting and/or carrying objects weighing up to 25 pounds.
Occasional bending, twisting, stooping, kneeling and reaching is required.
The position requires mostly sitting with periods of standing and walking.
Works in a clean, well- lighted, heated or ventilated facility.
No routine exposure to hazards.
May have occasional exposure to blood, body substances, infectious materials, chemical hazards, vibration, radiation, slippery surfaces or noise that may result from performance of duties.
Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks.
Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment.
Can withstand long periods of sitting, standing and/or constant walking.
Ability to lift 25 lbs.
Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks.
Possesses critical thinking, analytical skills and flexibility.
Ability to multi-task.
Required detailed attention to work in an environment where interruptions cannot be controlled.
Demonstrates sensitivity to customer needs and expectations.
May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.

Nice To Haves

Knowledge of insurance highly desirable.
Knowledge of Medical Terminology highly desirable.

Responsibilities

Collect correct up front information to assure proper care for the patient as well as the billing and collection of payment.
Register in all ancillary areas of the Patient Access Department.
Coordinate with all areas associated with all departments of the facility.