Patient Access Clinic Scheduler

Wickenburg Community Hospital•Wickenburg, AZ

1d•Onsite

About The Position

The Patient Access Clinic Scheduler, under general supervision, is responsible for scheduling appointments, updating patient demographics, patient insurance information and all other duties assigned by supervisor. Performs all duties in a manner that promotes a team concept and reflects the mission, vision, and core values of Wickenburg Community Hospital and Clinics.

Requirements

High school diploma or equivalent
Computer literate with proficiency in Microsoft Word & Excel
Excellent communication skills
Excellent customer service skills

Nice To Haves

Bilingual/Spanish preferred
Previous medical office experience preferred
Knowledge of third party payors preferred

Responsibilities

Provides general receptionist support following department protocol.
Performs a variety of administrative support activities in support of unit operations.
Responds with tact and discretion to the needs of patients and families.
Maintains privacy and confidentiality by abiding by HIPAA Policies.
Greets patients and visitors in a friendly and professional manner, ascertains purpose of visit, and either assists patient/family member or directs to the person who can assist them, responding with tact and discretion to the needs of patients and families.
Answers phones in a warm, friendly and professional manner, routes calls to appropriate department or takes detailed and concise messages for appropriate staff or department.
Schedules patients as needed per provider insurance matrix and scheduling protocol.
Verifies insurance eligibility prior to services rendered.
Communicates effectively with all co-workers in a courteous and professional manner.
Attends organizational and department meetings when indicated.
Participates in team discussions and planning.
Follows all hospital policies and procedures.
Adheres to HIPAA privacy regulations at all times.
Performs any other duties as assigned by the Hospital Registration Supervisor or Patient Access Manager.