Patient Access Representative Lead - Admitting

CHRISTUS Health•Tyler, TX

About The Position

The Patient Access Representative Lead guides and motivates team members to stay focused and achieve team goals. The role performs Patient Access Representative duties and serves as a point of contact for information distribution and common day-to-day operational issues, such as schedule changes. The Lead resolves issues when the supervisor is unavailable, prepares and reviews admitting reports (including pre-with-charges, Connance, collections, and unbilled reports), and attends meetings as needed. The position supports department performance targets and promotes teamwork, collection and productivity goals, and patient satisfaction. It also helps ensure compliance with applicable policies, procedures, and standards while protecting patient confidentiality.

Requirements

High school diploma or equivalent experience preferred.
Four to six years of experience preferred.
No licenses, registrations, or certifications required.

Nice To Haves

High school diploma or equivalent experience.
Four to six years of experience.

Responsibilities

Meet the expectations of the applicable OneCHRISTUS competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Perform Patient Access Representative duties, including scheduling and registration, verifying insurance eligibility, calculating and collecting the estimated patient portion, and performing financial assessments for appropriate program assistance.
Encourage team members to meet collection, productivity, and patient satisfaction goals.
Encourage team members to help one another and act as a mentor to other team members.
Take initiative in bringing team members closer and act as the face of the team and organization.
Support the department in achieving established performance targets.
Serve as a point of contact for information distribution and common day-to-day operational issues, including schedule changes.
Resolve issues when the supervisor is unavailable.
Perform admitting reporting, including pre-with-charges, Connance, collections, and unbilled reports.
Attend meetings as needed.
Take personal responsibility for compliance with applicable policies, procedures, and standards promulgated by state and federal agencies, the hospital, and other regulatory entities.
Protect patient confidentiality and avoid soliciting or disclosing confidential information unless necessary to perform assigned duties.
Perform additional duties as assigned.