Patient Access Representative III - Pain Mgmt Anesthesiology Sect

ECU Health Medical Center • Greenville, NC

8d • $17 - $25

About The Position

The Patient Access Representative III creates the first impression of ECU Health’s services for patients, families, and other external customers. The role performs pre-arrival duties related to pre-registration and financial clearance for outpatient and inpatient services. It collects accurate demographic and financial information to help ensure bills are paid by a third-party payer or the patient, verifies insurance eligibility, coordinates referrals, and secures authorizations. The representative serves as the primary liaison for patients receiving professional and hospital services at ECU Health.

This is a full-time position of 40 hours per week, scheduled Monday through Thursday in 10-hour shifts from 6:30 a.m. to 5:00 p.m. Nights and weekends are not required, and the department observes ECU Health holidays. The pay range is $16.97–$24.74.

Requirements

• High school diploma or GED or higher.
• Two to four years of registration, scheduling, and insurance authorization experience in a healthcare setting.
• Five years of customer service experience.
• Excellent written and oral communication, attention to detail, organization, and multitasking skills.
• Proficient computer skills, including experience with Microsoft Office applications such as Outlook, Word, and Excel.

Nice To Haves

• Associate degree.
• Bachelor’s degree.
• Experience with EPIC and medical office workflows.
• Insurance verification experience.

Responsibilities

• Perform pre-arrival duties related to pre-registration and financial clearance for outpatient and inpatient services.
• Collect demographic and financial data to support payment of hospital bills by third-party payers or patients.
• Verify insurance eligibility.
• Coordinate referrals.
• Secure authorizations.
• Act as the primary liaison for patients receiving professional and hospital services at ECU Health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED