Patient Access Representative II, Outpatient, Baptist Beaches,

Baptist Health System, Inc.

1d • Onsite

About The Position

Baptist Beaches is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a full-time opportunity. Baptist Health is recognized as a top place to work in health care and has been the most preferred provider in Northeast Florida for over 30 years. As Jacksonville's only locally governed, faith-based, not-for-profit health system, Baptist Health offers a full spectrum of care through 200+ locations and six hospitals, including centers of excellence like Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital. Baptist Health's commitment to the community extends across generations, focusing on innovative healthcare, improving health equity, and fostering a welcoming workplace where all team members are heard.

Requirements

• 1-2 years Customer Service Experience Required
• 1-2 years Healthcare experience required
• 1-2 years Insurance experience required
• High School Diploma Required

Responsibilities

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED