Patient Access Representative II, Baptist Medical Group Call Center, Southbank Plaza

Baptist Health System, Inc. • Akron, OH

2d • Onsite

About The Position

Baptist Health is recognized as a top place to work in health care and is the most preferred provider in Northeast Florida for over 30 years. As Jacksonville's only locally governed, faith-based, not-for-profit health system, Baptist Health offers a full spectrum of care through 200+ locations and six hospitals. Baptist Medical Center is currently hiring for a Full-Time Patient Access Representative II at our Southbank Plaza location. This is a full-time day shift position, Monday - Friday from 8:30 AM - 5:00 PM, within a call center environment. The role involves taking full ownership of tasks to ensure successful outcomes, enhance Baptist Health's reputation, and create a positive first impression for patients.

Requirements

• 1-2 years Customer Service Experience Required
• High School Diploma Required

Nice To Haves

• 1-2 years Healthcare experience Preferred
• 1-2 years Insurance experience Preferred

Responsibilities

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED