Patient Access Representative II

Sutter Health • Sacramento, CA

3d • $29 - $41 • Onsite

About The Position

The Patient Access Representative II serves as the face-to-face point of contact for hospital patients. The role obtains the information needed to register and financially clear patients, greets patients and family members, and obtains or verifies relevant information for service delivery. Throughout patient interactions, the representative supports the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter Health’s system and service offerings.

The position requires general knowledge of patient access and financial counseling in acute and non-acute settings, and the ability to manage patient contacts while accurately maintaining and documenting information in registration systems. This is a per diem/casual position with varied shifts, eight-hour shift hours, variable days, and an every-other-weekend requirement.

Requirements

• High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
• One year of recent relevant experience.
• General knowledge of patient access and financial counseling functions in acute and non-acute settings.
• Working knowledge of insurance and medical terminology.
• Knowledge of EMTALA and consent laws.
• Time management skills and ability to manage frequent in-person patient contacts while effectively maintaining and documenting registration data.
• Ability to work accurately and efficiently in multiple computer systems.
• Verbal and written communication skills and active listening skills.
• Accuracy and attention to detail.
• Decision-making and problem-solving skills.
• Ability to work concurrently on a variety of tasks and projects in a diverse environment.
• Ability to meet or exceed targeted customer service, productivity, and quality standards.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Nice To Haves

• One year of experience in a hospital or clinic, insurance company, managed care organization, or other financial service setting performing financial counseling, financial clearance, and/or customer service activities.

Responsibilities

• Greet patients and family members and serve as the face-to-face customer service point of contact.
• Obtain and verify information needed to register and financially clear patients for services.
• Enhance the patient experience by demonstrating knowledge of Sutter Health’s system and service offerings.
• Manage frequent in-person patient contacts while maintaining and documenting data in patient registration systems.
• Work in multiple computer systems accurately and efficiently, including registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, payer websites, and data quality monitoring.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED