Patient Access Representative II - Spine and Pain Center

Endeavor Health • Arlington Heights, IL

11d • Onsite

About The Position

The Patient Access Representative II - Spine and Pain Center is responsible for greeting and assisting patients during the registration process, collecting and entering demographic and insurance information, scheduling appointments, verifying insurance coverage, and addressing patient concerns. This role plays a crucial part in promoting a positive patient experience by ensuring efficient registration, clear communication, and excellent customer service.

Requirements

• Associates Degree
• Previous experience in patient access, healthcare administration, or a related field is required.

Nice To Haves

• Health Administration preferred

Responsibilities

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Assist with more complex registration scenarios and problem-solving.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Handle scheduling for specialized services and follow-up appointments.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist with resolving complex insurance verification cases.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Handle patient concerns and escalations, resolving issues effectively.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.

Benefits

• Access to quality, vibrant, community-connected care
• Commitment to fostering an environment where all team members can be their best, learn, and pursue excellence together.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree