Patient Access Representative II - Spine and Pain Center

Nevada System of Higher Education • Arlington Heights, IL

12d • $20 - $29 • Onsite

About The Position

This position is for a Patient Access Representative II within the Spine and Pain Center. The role involves managing the patient registration and scheduling process, ensuring a positive patient experience. The representative will handle patient inquiries, verify insurance, and assist with complex registration and scheduling scenarios.

Requirements

• Previous experience in patient access, healthcare administration, or a related field is required.

Nice To Haves

• Associates Degree Health Administration preferred

Responsibilities

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Assist with more complex registration scenarios and problem-solving.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Handle scheduling for specialized services and follow-up appointments.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist with resolving complex insurance verification cases.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Handle patient concerns and escalations, resolving issues effectively.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.

Benefits

• Access to quality, vibrant, community-connected care
• Opportunity to achieve career goals and maximize professional potential
• Commitment to working together to create a culture of connection and belonging
• Environment where all team members can be their best, learn, and pursue excellence together

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree