Medical Office Assistant - Radiology/Storm Eye Institute - MUSCP
About The Position
The Patient Access Representative I at MUSC Health East Cooper Medical Pavilion serves as the first point of contact for patients, delivering essential front-line administrative support. This role plays a key part in creating a welcoming and efficient experience by ensuring a smooth, accurate registration process and supporting timely access to care. Key responsibilities include greeting patients and their families, verifying demographic and insurance information, collecting payments and outstanding balances, and completing all pre-registration, registration, and compliance documentation in accordance with regulatory and organizational standards. All tasks are performed within the Epic electronic health record (EHR) system. This role also involves conducting insurance verification and scheduling follow-up and referral appointments as needed. The Patient Access Representative I is expected to meet established productivity and service quality benchmarks while maintaining strict adherence to HIPAA and confidentiality guidelines. This position supports care coordination efforts and contributes to a team environment focused on delivering exceptional customer service and patient-centered care.
Requirements
- High school diploma or equivalent education
- One year of customer service experience
- Basic computer skills
- Ability to organize and prioritize work
- Excellent verbal and written communication skills
- Ability to interact tactfully with customers
- Ability to establish and maintain effective relationships with others
Nice To Haves
- Previous healthcare front desk experience
Responsibilities
- Greeting patients and their families
- Verifying demographic and insurance information
- Collecting payments and outstanding balances
- Completing all pre-registration, registration, and compliance documentation
- Performing all tasks within the Epic electronic health record (EHR) system
- Conducting insurance verification
- Scheduling follow-up and referral appointments
- Meeting established productivity and service quality benchmarks
- Maintaining strict adherence to HIPAA and confidentiality guidelines
- Supporting care coordination efforts
- Contributing to a team environment focused on delivering exceptional customer service and patient-centered care
Benefits
- Day-shift schedule
- No evenings, weekends, or holidays
- Free on-site parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
