Medical Office Assistant - MUSCP

Medical University of South Carolina•Mount Pleasant, SC

3d•Onsite

About The Position

The Patient Access Representative I at MUSC Health East Cooper Medical Pavilion serves as the first point of contact for patients, delivering essential front-line administrative support. This role plays a key part in creating a welcoming and efficient experience by ensuring a smooth, accurate registration process and supporting timely access to care. Key responsibilities include greeting patients and their families, verifying demographic and insurance information, collecting payments and outstanding balances, and completing all pre-registration, registration, and compliance documentation in accordance with regulatory and organizational standards. All tasks are performed within the Epic electronic health record (EHR) system. This role also involves conducting insurance verification and scheduling follow-up and referral appointments as needed. The Patient Access Representative I is expected to meet established productivity and service quality benchmarks while maintaining strict adherence to HIPAA and confidentiality guidelines. This position supports care coordination efforts and contributes to a team environment focused on delivering exceptional customer service and patient-centered care.

Requirements

High school diploma or equivalent (GED).
One (1) year of customer service experience.
Ability to interpret and apply financial procedures and regulations preferred.
Previous experience with hospital information systems or word processing preferred.

Responsibilities

Greets and welcomes patients and families in person or on the telephone.
Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person.
Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.
Collects Co-pays and prior patient balances.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Customer service, message distribution, ancillary scheduling and referrals management.
Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.
Obtain and update demographic and insurance information for all patients.
Meet standard productivity metrics while performing the pre-registration and registration process.
Complete all regulatory and compliance related forms for the visit.
Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
Demonstrate commitment to positive patient and family experiences and excellence in customer service.