Medical Office Assistant - MUSCP
About The Position
Join a team that’s truly “Changing What’s Possible” at MUSC Health East Cooper Medical Pavilion. Ideally located in the heart of Mount Pleasant, our three-story outpatient building is home to more than 20 specialties, offering a dynamic and collaborative environment where patient care comes first. This position features a day-shift schedule with no evenings, weekends, or holidays, along with free on-site parking. Success involves thriving in a fast-paced setting, bringing a positive attitude, and being passionate about delivering exceptional patient care. Here, ideas matter, your contributions are recognized, and growth has no limits. Be a part of our team, dedicated to making a meaningful impact every day.
Requirements
- High school diploma or equivalent (GED).
- One (1) year of customer service experience.
Nice To Haves
- Ability to interpret and apply financial procedures and regulations.
- Previous experience with hospital information systems or word processing.
Responsibilities
- Serves as the first point of contact for patients, delivering essential front-line administrative support.
- Creates a welcoming and efficient experience by ensuring a smooth, accurate registration process and supporting timely access to care.
- Greets patients and their families.
- Verifies demographic and insurance information.
- Collects payments and outstanding balances.
- Completes all pre-registration, registration, and compliance documentation in accordance with regulatory and organizational standards.
- Performs all tasks within the Epic electronic health record (EHR) system.
- Conducts insurance verification.
- Schedules follow-up and referral appointments as needed.
- Meets established productivity and service quality benchmarks while maintaining strict adherence to HIPAA and confidentiality guidelines.
- Supports care coordination efforts.
- Contributes to a team environment focused on delivering exceptional customer service and patient-centered care.
- Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.
- Collects Co-pays and prior patient balances.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Performs customer service, message distribution, ancillary scheduling and referrals management.
- Interacts with medical professionals and other care team members from diverse cultures and backgrounds.
- Obtains and updates demographic and insurance information for all patients.
- Meets standard productivity metrics while performing the pre-registration and registration process.
- Completes all regulatory and compliance related forms for the visit.
- Completes verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
- Demonstrates commitment to positive patient and family experiences and excellence in customer service.
Benefits
- Free on-site parking.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
