Patient Access Representative I

Medical University of South Carolina • North Charleston, SC

2d • Onsite

About The Position

Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds. The Patient Access Services Representative reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs. The Patient Access Services Representative assists in collecting copayments and deductibles and solves basic billing inquiries. The Patient Representative at the MUSC Children's Summey Medical Pavilion assist with scheduling a variety of children's specialty appointments and procedures.

Requirements

• High school diploma or equivalent (GED)
• 1 year of customer service experience

Nice To Haves

• Ability to interpret and apply financial procedures and regulations
• Previous experience with hospital information systems or word processing

Responsibilities

• Greets and welcomes patients and families in person or on the telephone.
• Schedules appointments appropriately, either by phone or in person.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.
• Collects Co-pays and prior patient balances.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Provides customer service.
• Handles message distribution.
• Manages ancillary scheduling and referrals.
• Facilitates accurate and timely completion of registration.
• Verifies and prepares all patient accounts for inpatient and outpatient billing.
• Reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information.
• Works with patients to set up payment arrangements.
• Arranges/applies for assistance programs.
• Assists in collecting copayments and deductibles.
• Solves basic billing inquiries.
• Assists with scheduling a variety of children's specialty appointments and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED