Patient Access Representative I, M-F 3 pm to 11:30 pm and every other weekend Saturday and Sunday

Franciscan Alliance, Inc. • Crawfordsville, IN

1d • Onsite

About The Position

The Patient Access Representative I performs preregistration, registration, patient financial counseling, and collection of patient liabilities, including copayments. The role coordinates Patient Access functions with medical staff and revenue cycle, nursing, and ancillary departments to support smooth service delivery. The representative gathers demographic and financial information needed to generate medical records for services performed at Franciscan Alliance, distributes information to patients or their representatives, and ensures patient information meets quality and regulatory standards, including HIPAA guidelines. The position requires compassionate conversations with patients about copayments, prepayments, and outstanding balances.

The role is based at Franciscan Health Crawfordsville Campus in Crawfordsville, Indiana. The schedule is Monday through Friday, 3:00 p.m. to 11:30 p.m., and every other weekend on Saturday and Sunday. Travel is never or rarely required.

Requirements

• High school diploma or GED.
• Professional, vocational, or trade training.
• Ability to conduct patient and family interviews and accurately enter registration, insurance, billing, and clinical information.
• Ability to discuss patient financial responsibilities compassionately.

Nice To Haves

• Associate's degree.

Responsibilities

• Interview patients and family members to obtain registration information.
• Enter accurate registration data, including patient name, gender, and date of birth, while avoiding duplication of an existing medical record.
• Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
• Identify patient liabilities and obtain pre-service payments.
• Counsel patients on payer financial waivers and process copayment collections.
• Identify copayment and fiscal procedures related to registration.
• Complete computer and telephone preregistrations to maintain patient flow.
• Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.
• Distribute information to patients or their representatives as required by federal and state guidelines.
• Ensure patient information meets quality and regulatory standards, including HIPAA guidelines.
• Compassionately discuss patients’ copayment, prepayment, and outstanding-balance responsibilities.

Benefits

• Franciscan provides eligible employees with comprehensive benefit offerings; details are available in the benefits section of the company career site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED