Patient Access Representative I - Remote

Cleveland Clinic

3d • Remote

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This role is a great steppingstone to other positions within Customer Service and various departments within Cleveland Clinic.
This is a remote position. A caregiver in this role will work a part-time schedule of 20 hours per week, with shifts from 10:00am to 9:00pm, including a one-hour lunch break. The schedule follows a biweekly rotation: Week 1 includes Wednesday and Saturday, and Week 2 includes Sunday and Wednesday. This role requires participation in both weekend and holiday rotations.
Although this is a remote position, the first two weeks of this position will be designated towards EPIC training. The training is Monday-Friday 8:00 am-4:30 pm on-site at Main Campus. You will need to attend all days of this training.

Requirements

• High School Diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Excellent communication, organizational and interpersonal skills
• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.
• Follows standard precautions using personal protective equipment as required.
• Applicants must reside in Northeast Ohio

Responsibilities

• Perform registration and obtain information about demographics, insurance, medical and financial.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.

Benefits

• The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
• Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
• Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
• If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
• Please review the Equal Employment Opportunity poster.
• Cleveland Clinic is pleased to be an equal employment opportunity employer.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree