Patient Access Representative I - Remote

Cleveland Clinic

2d • Remote

About The Position

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patients in the Emergency Department, verify information, collect copays for diagnostic services and pre-register patients for outpatient services. Your role is essential to ensuring a seamless model of access for patients, physicians and family members and setting the tone for how their visit to the Emergency Department goes. This is a remote, part-time role. A caregiver in this position will work the following schedule: Week 1: Monday and Friday from 8:00am to 5:00pm, Saturday from 7:00am to 3:30pm. Week 2: Sunday from 7:00am to 3:30pm and Friday from 8:00am to 5:00pm. Training will be held on-site at CC Main Campus.

Requirements

• High School Diploma or GED and two years of experience in a customer facing role with in-person or phone contact OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Applicants must reside in Northeast Ohio

Responsibilities

• Perform registration and complete an accurate face-to-face interview to obtain demographic, insurance, medical and financial information.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level