Medical Office Assistant - MUSCP
About The Position
The Patient Access Representative I at MUSC Health East Cooper Medical Pavilion serves as the first point of contact for patients, delivering essential front-line administrative support. This role plays a key part in creating a welcoming and efficient experience by ensuring a smooth, accurate registration process and supporting timely access to care. All tasks are performed within the Epic electronic health record (EHR) system. This position supports care coordination efforts and contributes to a team environment focused on delivering exceptional customer service and patient-centered care.
Requirements
- High School diploma or equivalent education required
- One year of customer service experience
- Must have basic computer skills
- Demonstrate ability to organize and prioritize work
- Provide excellent verbal and written communication
- Interact tactfully with customers
- Establish and maintain effective relationships with others
Nice To Haves
- Previous healthcare front desk experience preferred
Responsibilities
- Greeting patients and their families
- Verifying demographic and insurance information
- Collecting payments and outstanding balances
- Completing all pre-registration, registration, and compliance documentation in accordance with regulatory and organizational standards
- Conducting insurance verification
- Scheduling follow-up and referral appointments as needed
- Meeting established productivity and service quality benchmarks
- Maintaining strict adherence to HIPAA and confidentiality guidelines
Benefits
- Day-shift schedule with no evenings, weekends, or holidays
- Free on-site parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
