Patient Access Representative - Emergency Dept

Avera • Sioux Center, IA

8h • Onsite

About The Position

The Patient Access Representative is responsible for greeting incoming patients and visitors, performing all patient registration duties including entering pertinent patient information, explaining various registration forms, verifying insurance eligibility, and collecting payment for services while providing excellent care and service to patients, guests and fellow employees at all times. This position requires some independent judgment and a working knowledge of department procedures related to work performed to contribute to the efficient operation of the department.

Requirements

• High school diploma or general education degree (GED); or one or more years of related experience and/or training; or equivalent combination of education and experience preferred.
• Must be able to maintain strict confidentiality of patient information.

Nice To Haves

• Bi-lingual experience preferred but not required.

Responsibilities

• Answers incoming calls, screening as necessary, and transferring as requested.
• Greets and directs employees, visitors, patients, business representatives and the general public arriving at the facility.
• Provides general information regarding the facility and department functions and procedures.
• Communicates with team members throughout various areas within the facility; use of telephone, mobile communication, computer and other office related equipment for this purpose.
• Operates overhead page system.
• Processes computer admissions and patient transfers within the facility, interviews patients or relatives regarding personal and insurance information; instructs patients and relatives of related policies and procedures; records and types patient and insurance information and obtains appropriate signature.
• Ensures all the necessary consents and HIPAA forms are signed and completed.
• Must be able to maintain strict confidentiality of patient information.
• Preparation of appropriate paperwork for next day’s patient schedules. This may include pre-registration, insurance eligibility checks, gathering of appropriate forms for privacy, consent and signature and reminder phone calls.
• Processes documents of straightforward nature requiring somewhat expanded knowledge of procedures; check documents for accuracy and completeness of specific entries; maintains files and records of documents processed for ready access; records data onto documents according to standard procedures related to work performed.
• Notifies nursing staff of patient arrival and routes patient to waiting, testing or therapy areas as necessary; if the patient is to be admitted, notifies nursing staff of patient’s arrival and finds an escort for patient to the appropriate area.
• Performs other duties and responsibilities as assigned.

Benefits

• Superior care in state-of-the-art facilities
• Strong mission and great people
• Exceptional culture
• Making a real difference in the lives of community members
• Talents and passions are truly appreciated
• Support community with sponsored programs and events, and other volunteer work
• Caring Christian culture
• Top Workplace in Iowa
• Best of the Northwest honors in 13 categories—including Best Place to Work
• Five-Star Patient Survey Rating from the Centers for Medicare & Medicaid Services (CMS)
• Chartis Top 100 Critical Access Hospital and Top Hospital in Iowa
• LeadingAge Excellence in the Workplace Award
• High quality of life and strong community values

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED