Patient Access Representative-Patient Access Emergency Room

Nationwide Children's Hospital • Columbus, OH

1d • Onsite

About The Position

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role involves providing excellent customer service, interviewing and registering patients, obtaining accurate demographic, insurance, and physician information, and screening customer data for insurance eligibility and pre-certification requirements. The representative will also assist in identifying self-pay patients, referring them to financial assistance, and maintaining open communication with other departments and clinical staff. Additionally, this role may involve assisting in the shadowing and precepting of new employees.

Requirements

• High School Diploma or equivalent, required.
• CPR certification (based on position and as determined by manager).
• Demonstrated computer skills required with the ability to navigate most current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.
• Ability to multi-task within a stressful environment.

Nice To Haves

• Associate's Degree, preferred.
• One year of health care experience, preferred.

Responsibilities

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated and communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met and instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable, instructing customer on requirements.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED