Patient Access Representative - Clinic (Full Time)

Lake Charles Memorial Hospital • Lake Charles, LA

2d • Onsite

About The Position

The patient access representative registers, schedules, and performs related processing duties for all patients being served by respective clinic. Duties are performed in the EMR system as appropriate. The patient access representative is trained in performing a wide range of skilled administrative and clerical duties.

Requirements

• High school diploma or equivalent required.
• Computer literacy, required.
• Broad range of administrative and technical skills in the context of the healthcare environment.
• Demonstrates critical thought process and can work independently.
• Make decisions based on departmental policy.
• Requires listening skills to maintain cooperative associations.

Nice To Haves

• Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous experience preferred in the areas of scheduling.

Responsibilities

• Answers phone with correct salutation and takes messages when appropriate.
• Documents all messages into electronic EMR.
• Greets each patient warmly and cheerfully.
• Verifies patient information, demographics and insurance coverage is correct, making changes in the EMR as needed.
• Checks in and checks out patients in the EMR system.
• Updates and scans updated information and forms into EMR system.
• Generates a 'No Show' letter in the patient chart in the EMR system for patients who do not show for scheduled appointments.
• Scans and attaches paperwork received into EMR system and attaches and sends appropriately.
• Collects faxes and scans them into the EMR, if necessary, and distributes them appropriately.
• Collects patient co-pay and prior balances, posts to account, and gives receipts.
• Pulls orders from checkout function.
• Schedules return appointments.
• Schedules testing after obtaining precertification per provider checkout orders.
• Completes and sends medical records requests per provider orders.
• Completes referrals through the EMR following correct protocol.
• Runs and reconciles receipts following established protocol.
• Verifies insurance.
• Completes the deposit slip and appropriate end of day reports to balance upfront collections.
• Performs other job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED