Clinic Patient Access Representative

Allina Health•Minneapolis, MN

21h•Onsite

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. The Clinic Patient Access Representative provides scheduling support and coordination of appointments for patients and serves as a liaison for patients, families, providers and staff regarding billing and service questions. This is a 1.0 FTE (80 hours per two-week pay period) position with 8-hour day shifts and no weekends.

Requirements

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
0 to 2 years of experience in a Clinic Office Specialist role
2 to 5 years of experience as a medical receptionist or customer service position
2 to 5 years of basic medical terminology experience

Nice To Haves

High school diploma or GED
Associate's or Vocational degree
Medical Reception or equivalent program
0 to2 years of previous scheduling experience with electronic medical record

Responsibilities

Provides scheduling support and coordination of appointments.
Schedules all appointments for services in or outside of the system preferably in person.
Coordinates other services needed, medical records and other pertinent information including patient education materials.
Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
Facilitates requests for billing related items such as price estimates or itemized statements.
Processes all incoming calls and correspondence regarding billing issues and service questions.
Provides first resolution regarding patient complaints.
Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.
Assists with patient account adjustments such as updating patient demographics and insurance information.
Responds to billing and quality of care issues, complaints, or concerns.
Documents all contacts with patients or clients as needed.
May complete prior authorization, referrals, complex specialty scheduling and manage work queues.
Other duties as assigned.

Benefits

Medical/Dental
PTO/Time Away
Retirement Savings Plans
Life Insurance
Short-term/Long-term Disability
Voluntary Benefits (vision, legal, critical illness)
Tuition Reimbursement or Continuing Medical Education as applicable
Student Loan Support
Benefits to navigate the Federal Public Service Loan Forgiveness Program
well-being dollars
dedicated well-being navigators
many programs, activities, articles, videos, personal coaching and tools to support you on your journey
employee resources groups (ERGs)
community involvement and volunteering events